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Frequently Asked Questions
OUR SERVICES
- How Does Go Cool Delivery Service work?
Simply call us at 1-888-446-2665, WhatsApp us at 8764811448, or visit our booking portal at book.gocooljm.com to start booking your packages for delivery!
REGISTRATION
- How do I register for my account?
Visit us at book.gocooljm.com to sign up and get started. You can also send us a booking request on WhatsApp at 8764811448.
- Is there a registration fee when I sign up?
No! We do not have a registration fee.
- How do I reset my password if I have forgotten it?
Click on HOME, scroll down and click on EDIT PROFILE and then click on “change password”.
- How do I change my account details?
Click on HOME, scroll down and click on EDIT PROFILE to edit contact information.
PACKAGE TRACKING
- How do I track my package?
Once you click on “SUBMIT,” an email notification is sent to your email. Upon pick-up confirmation by courier, the tracking status moves to “IN TRANSIT,” and the message advises of “COMPLETE” status when delivered.
You can also view the progress by clicking on the “TRACKING” tab in the home page’s ribbon.
SENDING
- How do I create a booking?
To schedule a job, go to the portal and log in with your email and password.
Once you log in, select “Order Entry.” You are now on the Order Entry page. Here you enter the collection and delivery information, fill in mandatory fields and click “SUBMIT ORDER NOW.”
- Is there a weight limit for packages?
You are allowed up to 20 lbs. on your order. Any additional lbs. are priced at JA$65.00 per lb. The portal has a built-in weight calculator – scroll to “Description” and enter the amount in the “Weight” field. From here, beside the submit button you can click “CALCULATE THE PRICE OF THIS ORDER” to see the estimated cost.
NB. Ensure to enter your collection and delivery information before calculating price.
- How do I find a product's weight?
If you need clarification about the Weight of your product, you can check websites such as amazon.com and visit weightofstuff.com. GoCool will also weigh the product received; if there is any weight variance, we will contact you before shipping.
- What is the avergae delivery time after submitting a booking?
The delivery time depends on the level of service the shipper selected, the schedule, and the product size.
You may choose between next-day service and 2-day service.
- How do I cancel my shipment?
Call or send us an email [email protected].
DELIVERY
- Are there items you won't deliver?
Items that are prohibited, such as toy guns, pepper spray, any form of weapons including swords, guns, ammunition, radar detectors, unprocessed meat, live animals, firecrackers, explosives, lighters and matches, camouflage, cash etc.
- Where do you deliver?
We currently deliver island-wide; please refer to Delivery Schedule for days and parishes.
- Do you deliver to rural areas?
GoCool has a schedule for Out of Delivery Areas (ODA) areas.
- Do you deliver on Saturdays?
Book a pick-up on Friday and we can deliver it to any of the 6 daily parishes on the schedule.
- What is the cut-off time for next-day delivery?
Please place a pick-up request for the next-day services by 2:00pm Monday to Friday.
- How do I get Proof of Delivery for my booking?
There are a few ways to validate your Proof of Delivery (POD). First, upon delivery, the driver captures the recipient’s signature by either the mobile device or a physical Waybill.
Additionally, once the courier confirms delivery on their mobile app, it pushes the COMPLETE notification to the your email.
- What do I do if I receive a damaged package?
You should contact GoCool Customer Care at 888-I-GOCOOL (446-2665) or send us an email.
- What do I do if the package doesn't arrive or is delayed?
Please contact GoCool Customer Care at 888-I-GOCOOL(446-2665) or send us an email.